Shipping and Returns

Shipping to Europe

All orders are shipped from our warehouse outside Helsinki, Finland and we ship worldwide using DHL or GLS (Posti & Matkahuolto only in Finland).

Returns

Can I return my order?

We offer a 14 days return from the date of your receipt (excluding shipping costs) if you change your mind.

How do I return my order?

The items must be returned in their original condition and in the original, undamaged packaging or similar protective box. We reserve the right to refuse any returns that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.

Important! Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.

Please contact us at info@helfoto.com before returning any items and remember to state your order number and relevant contact information in the email.

We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.

Is there free return shipping?

No. The return shipping cost is the customer’s own expense.