Frequently Asked Questions

Shipping Customs and taxes

Please be advised that local taxes and import duties apply and are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.

Tracking

All packages have track and trace. Tracking information will be sent to you in a separate email from DHL or GLS when your order is dispatched. Please check your spam folder.

Processing & shipping time

We offer worldwide shipping. We ship all parcels from Finland.
We dispatch all print orders within 5 business days.

Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.

Note! We can’t take responsibility for any delays out of our control, like customs delays etc.

I didn’t receive an order confirmation. What now?

Please note that it can take a few minutes before you receive your order confirmation, and make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch with our customer service.

What if I refuse my delivery?

Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.

Art Prints & Frames

ART PRINTS
 
Can I order a custom-sized print?

Usually, we do not offer custom-sized prints. Under each print, you can see the different available sizes and prices.

However, if there is a print size you can not live without, send us an email and we will have a look at the possibilities.

How is the paper quality?

All prints from our HELFOTO Collection are printed on Fine Art paper. Printed in Finland.


White border/passepartout

When you see a print with a white outer border, it is part of the print design and is incl. in the size measures in cm.

 

FRAMES

Can I order a custom-sized frame?

We do not offer custom sized frames. Under each frame, you can see the different available sizes and prices.

Free framing service

When you buy a print and a frame in the same size, we mount the print in the frame for free as an extra service.

Returns

Can I return my order?

We offer a 14 days return from the date of your receipt (excluding shipping costs) if you change your mind.

How do I return my order?

The items must be returned in their original condition and in the original, undamaged packaging or similar protective box. We reserve the right to refuse any returns that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.

Important! Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.

Please contact us at info@helfoto.com before returning any items and remember to state your order number and relevant contact information in the email.

We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.


Is there free return shipping?

No. The return shipping cost is the customer’s own expense.